We aim to make your shopping experience as smooth and transparent as possible from the moment you place your order until it arrives at your door.

Order Processing

Once your payment is confirmed, your order is prepared within 1–3 business days (details verified, item inspected, packaged securely, documentation completed, handed to a trusted courier). You receive an email with your tracking number once dispatched. Weekends and public holidays are not business days.

Delivery Times

After dispatch, approximately 7–10 business days within Europe; 7–12 for the US and Canada; 8–14 for Australia and New Zealand; 6–10 for most of Asia. Customs or courier delays may extend delivery up to 15 business days. Processing time is separate from shipping time.

Shipping Costs

Free worldwide shipping on all orders over $300. Below that, cost is calculated at checkout by destination, dimensions, weight and courier rates; international shipping typically starts from about $60. Carriers: UPS, FedEx, DHL, with full tracking.

Customs & Duties

International orders may be subject to customs duties, import taxes or other government fees per destination country; these are the responsibility of the recipient.

Returns

Request a return within 14 calendar days of delivery. The item must be in original condition, unworn, unused and free from stains, makeup, perfume, odors or wear, with all tags and labels attached. If the size is not suitable you may still return within 14 days; return shipping is the customer’s responsibility (use a trackable service).

Damaged or Defective Items

Contact us within 48 hours of delivery with photos of the item and packaging and a description. Once approved, we provide a replacement (subject to availability) or a full refund; return shipping for approved defective or damaged items is covered by us.

How to Initiate a Return & Refunds

Email support@saintluxuryoutlet.com with your order number and reason. After approval we send the return address and instructions. Once received and inspected, your refund is issued to the original payment method within 5–10 business days. We cannot accept returns of items worn, damaged, altered or returned without their original tags.