Shipping, Returns & Refund Policy

We aim to make your shopping experience as smooth and transparent as possible from the moment you place your order until it arrives at your door.

Order Processing

Once your payment has been successfully confirmed, your order is prepared within 1–3 business days. During this time, we verify the order details, carefully inspect the item, securely package it, complete the necessary shipping documentation and hand the parcel over to one of our trusted courier partners. As soon as your order has been dispatched, you will receive an email containing your tracking number. Please note that weekends and public holidays are not considered business days.

Delivery Times

Estimated delivery times after dispatch are approximately 7–10 business days within Europe, 7–12 business days for the United States and Canada, 8–14 business days for Australia and New Zealand, and 6–10 business days for most countries across Asia. While the vast majority of orders arrive within these timeframes, customs inspections or local courier delays may occasionally extend delivery to up to 15 business days. Processing time is separate from shipping time.

Shipping Costs

We are pleased to offer free worldwide shipping on all orders over $300. For purchases below this amount, shipping costs are calculated automatically at checkout based on the destination country, parcel dimensions, weight and current courier rates. International shipping typically starts from approximately $60. To ensure reliable worldwide delivery, we work with internationally recognized carriers including UPS, FedEx and DHL, and every shipment includes full tracking.

Customs & Duties

Please be aware that international orders may be subject to customs duties, import taxes or other government fees depending on the regulations of the destination country. These charges are determined by local authorities and remain the responsibility of the recipient.

Returns

If, for any reason, you are not completely satisfied with your purchase, you may request a return within 14 calendar days from the date your order is delivered. Simply contact our customer support team, and we will guide you through the return process.

To be eligible for a return, the item must be in its original condition, unworn, unused and free from stains, makeup marks, perfume, odors or any other signs of wear. All original tags and labels must remain attached. We understand that trying on an item is an essential part of online shopping, and returns are welcome provided the product remains in brand-new condition.

If the size is not suitable, you may still return the item within the 14-day return period. In such cases, the cost of return shipping is the responsibility of the customer. For your security, we recommend using a fully trackable shipping service.

Damaged or Defective Items

Should your order arrive with a manufacturing defect or be damaged during transit, please contact us within 48 hours of receiving your package. Kindly include clear photographs of both the item and its packaging, along with a brief description of the issue. Once the claim has been reviewed and approved, we will either provide a replacement, subject to availability, or issue a full refund. For approved defective or damaged items, all return shipping costs will be covered by us.

How to Initiate a Return

To initiate a return, simply email us at returns@saintluxuryoutlet.com with your order number and the reason for your return request. Once your request has been approved, we will provide the return address and detailed instructions. After the returned item has been received and successfully inspected, your refund will be issued to the original payment method within 5–10 business days. Depending on your bank or payment provider, the funds may take additional time to appear in your account.

Refunds

Refunds are always processed using the original payment method. Please note that we are unable to accept returns of items that have been worn, damaged, altered or returned without their original tags attached.

Payment

For your convenience, we accept secure payments via Visa, MasterCard, American Express, Discover, JCB, PayPal, and most major debit and credit cards. All transactions are processed through encrypted and secure payment gateways. A standard payment processing fee of 3.5% applies to all orders.